FAQs

Frequently Asked Questions for Vendors

1. What is Unwrapp?

Unwrapp is an Australian online gift marketplace connecting vendors with customers looking for unique perishable and non-perishable gifts and experiences. Vendors can showcase their products and expand their business.

2. How do I register as a vendor?

To become a vendor:

• Sign up on the Unwrapp website or app.
• Provide your email, business details, and other required information.
• Submit necessary documentation (e.g., food safety certificates for perishable goods).
• Once approved, you can create and list your gifts.

3. What can I sell on Unwrapp?

You can sell a variety of gifts, including:

• Perishable goods (e.g., baked items, chocolates, flowers)
• Non-perishable products (e.g., handcrafted items, gift baskets)
• Gift experiences (e.g., workshops, events)

Ensure all products meet legal and industry standards.

4. Are there fees for listing products?

Listing products is free. An 8.5% commission is charged on each sale, with no other hidden charges.

This amount is deducted automatically before your earnings are transferred.

5. How do payments work?

• Payments are processed through our Online Payment Partner.
• After a customer order, funds are held for 14 days for dispute resolution.
• You can request withdrawals every Monday, and payments typically reach your account within 5 business days.

6. What are my responsibilities as a vendor?

As a vendor, you must:

• Provide accurate and honest information in listings.
• Fulfill orders promptly and professionally.
• Ensure your products comply with safety and legal requirements.
• Maintain updated documentation, such as licenses.
• Clearly display a refund and return policy.

7. What is the refund and return policy?

• Vendors must display a clear refund and return policy compliant with Australian Consumer Law.
• For perishable goods, refunds may be offered for damaged or spoiled items.
• Non-perishable goods may be returned within 14 days if unused and in original condition.

8. What happens if a customer disputes an order?

• Handle disputes directly with the customer via the platform.
• Unwrapp may assist in resolving disputes.
• In cases of cancellation or refunds, you may need to reimburse the customer.

9. Can I communicate with customers outside the platform?

No. All communication with customers must occur within the Unwrapp platform. Violating this rule may result in account suspension.

10. Are there any restrictions on selling?

Yes. Vendors cannot:

• Sell products without proper licenses (e.g., liquor license for alcohol).
• Offer items prohibited by law.
• Misrepresent product details or violate platform policies.
• Vendors can upload up to 25 products initially, with flexibility reviewed case by case.

11. How does Unwrapp handle customer reviews?

Customers can leave reviews on your products or services. Reviews must be honest and relevant to their experience. Vendors cannot manipulate or incentivize reviews.

12. How can I terminate my vendor account?

You can terminate your account at any time through the platform. After termination, all listings will be removed, but certain agreements (e.g., refunds) will still apply.