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FAQs for Unwrapp's Return Policy
1. What is Unwrapp’s general return policy?
We aim to ensure a positive shopping experience for all customers. Our return policy is designed to accommodate the diverse nature of our marketplace, covering both perishable and non-perishable items.
2. Can I return perishable items like food, cakes, or homemade chocolates?
Perishable items generally cannot be returned. However, if an item arrives damaged, spoiled, or not as described, you may contact us within 24 hours of delivery for a replacement, store credit, or refund.
3. What if I receive the wrong perishable item?
If you receive an incorrect perishable item, notify us immediately, and we will arrange for a replacement or refund.
4. What is the return policy for non-perishable items?
Non-perishable items can be returned within 14 days of delivery, provided they are in their original condition and packaging. Return shipping costs are covered by the buyer unless the item is defective or not as described.
5. What should I do if a non-perishable item arrives damaged or defective?
Contact us within 7 days of delivery. We will arrange for a replacement, refund, or store credit depending on the situation.
6. What happens if I receive the wrong non-perishable item?
If you receive the wrong non-perishable item, we will cover the return shipping costs and ensure you receive the correct product promptly.
7. Are custom or personalized items returnable?
Custom-made or personalized items are generally non-returnable unless they arrive damaged or incorrect.
8. Are there any items marked as final sale?
Yes, certain items may be marked as final sale and are not eligible for return or exchange. Please check the item’s listing for details.
9. How can I initiate a return or report an issue with my order?
To start the return process or report an issue:
- Contact us at hello@unwrapp.com.au within the specified time frames.
- Include your order number, issue details, and relevant photos.
- Our team will provide return instructions or help resolve the issue.
10. How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item. Approved refunds will be credited to your original payment method.
11. What if I have concerns about my order that aren’t addressed in the policy?
Your satisfaction is our priority. If you have any concerns, please contact us, and we will do our best to resolve the issue and ensure a positive shopping experience.
